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Arizona State University (ASU) | Arizona PBS (Public Broadcast System) | KAET-TV Systems Administrator (SysAdmin) | Technology Support Analyst, Tempe, AZ (1998-1999)

 

Arizona State University | Company Overview

Arizona State University is one of the largest and most innovative public research universities in the United States, recognized globally for its academic research, technology, and community impact. Arizona PBS, operated by ASU’s Walter Cronkite School of Journalism and Mass Communication, is one of the nation’s most prominent public television stations and the largest media organization in Arizona, reaching nearly 2 million households. Broadcasting as KAET-TV, it serves as a trusted source for educational, cultural, and news programming, cementing its role as a cornerstone in both local and national public broadcasting.

 

Professional Experience

 

Hunter Storm | Systems Administrator (Sysadmin) / Technology Support Analyst

Administered Novell 3.11 and Novell 3,12 servers. Provided primary support and training for 100 end-users on Windows NT 4.0 and Windows 98 workstation operating systems, Microsoft Office Professional Suite (Access, Excel, PowerPoint, Word, etc.), Pegasus e-mail, and Microsoft Outlook e-mail.

Provided network administration, desktop support, training, file and print server support, monitoring, troubleshooting, and backup; problem identification, isolation, and resolution; and hardware repair. Recognized by end-users and peers for ability to handle difficult situations and smooth relations.

 

Key Accomplishments

 

Systems Failure and Outage

After critical total system and backup failure, Hunter used the Novell command line interface to manually:

  • migrate all accounts to a new Novell server
  • restore every file in the organization
  • reset the file attributes (RASH – read, archive, system, hidden) on every file for all 100 users
  • configure the file permissions (ACL – access control lists)

 

Malware Remediation

Discovered and remediated trojan horse malware that had gone undetected by the antivirus program.

 

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