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American Express (Amex) (contract through IBM Service Management) (2001 – 2003)

 

American Express | Company Overview

American Express (NYSE: AXP) is a leading global financial services company, recognized for its premium charge and credit card products, travel services, and business solutions. Headquartered in New York City, Amex operates in over 130 countries, serving tens of millions of consumers and businesses worldwide. With consistently strong financial performance, the company ranks among the top Fortune 100 organizations in the United States, maintaining a prominent position in global payments, corporate finance, and customer loyalty sectors.

 

Professional Experience

 

Hunter Storm | Migration Lead

Managed 15-member teams during move and rebuild of Windows 2000 Server environment, including HP & Compaq servers, Cisco and 3COM routers and switches, & racking hardware. This also involved moving the hardware to new buildings from legacy sites for this multinational financial services and payment card company.

  • Led Windows XP, Windows 2000, and NT 4.0 migration to Windows 2000 Active Directory from Novell Directory Services.
  • Directed Token Ring to Ethernet conversion, including installing network interface cards (NICs) in all workstations and network printers.
  • Imaged and supported over 2200 onsite and remote workstations on Windows XP, Windows 2000, Cisco VPN, Microsoft Office, and Lotus Notes.

 

Hunter Storm | Onsite Service Management Field Systems Engineer

Co-authored Active Directory conversion and workstation setup documentation for technical staff.

  • Originally contracted as migration lead but was retained onsite for ongoing support as part of the IBM Service Management Team for American Express.
  • Held high trust enterprise administrator credentials and keys to secure areas
  • Imaged laptops for the entire Phoenix area from dedicated, secure lab space. Maintained inventory, and conducted secure disinvest of sensitive hardware.
  • Configured home wireless and wired endpoints for remote workers. Discovered rogue network sniffers and wireless access points (WAPs); enforced policies and reported to internal security.
  • Cut workstation rollout time 50 percent by creating imaging process with tracking database and advising client technical staff on measures to streamline processes.
  • Received numerous customer service awards from both American Express clients and Alliance Consulting.
  • Became technician most frequently requested by end-users.

 

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